unism.store is a Polish startup brand that offers cutting-edge furniture and accessories crafted by visionary designers and sustainably produced through innovative, locally based artisans. Prioritizing customer comfort, we ensure that all our furniture is effortlessly assembled and conveniently delivered to facilitate easy lifting and transportation.

Yes, we have a showroom in Warsaw. Please note that our showroom operates on an appointment-only basis. To schedule your visit, simply fill out the provided form and send us a message here.

One of our team members will reach out to you with available time slots. If you would like to see any specific product, let us know in the message.

Sustainability has been at the core of our values from the start. That's why we've significantly reduced plastic usage in our product packaging and delivery. Furthermore, our commitment extends to the materials used in crafting our metal furniture and objects, as they are meticulously fashioned from recycled metals, contributing to a circular and environmentally responsible production process.

unism.store provides product data sheets for all products under email request, alternatively you can find all relevant data such as dimensions, weight, material, available finishes/colours etc. in product page

If you can’t find the information you are looking for on our website or in the product data sheet, you are welcome to contact us here.

Unism.store manufactures its products locally in Poland, with a significant emphasis on handcraftsmanship. Collaborating with top professionals in the industry, we take pride in creating furniture and accessories of superior quality, using materials sourced from reputable origins.

While our standard products typically do not undergo customization due to the intricacies of our production process, exceptions can be made for certain items. Specifically, we are open to tailoring products to your preferences, particularly if you intend to purchase 10 or more pieces, or if your request pertains to variations in color or finish. Please send the details of your customization and any technical drawings to info@unism.store and we will get back to you.

At the moment we do not offer product samples. If you can’t decide on the product, colour or finish, we recommend visiting our showroom in Warsaw.Our support team is always at your disposal and happy to send you more product details or photos to help you make up your mind.

Information about the size and weight of product packaging can be found in Product Data Sheets.

Our Fluid series products are made by sand casting – pouring molten aluminium or brass into sand molds. Product surface is finished by hand-polishing to desired smoothness (brushed or polished) and treating it (oxidising or ageing) into one of the available finish options.

This process means that every table is unique. Due to the sand casting method, as well as the use of recycled metals, there may be slight differences between products in terms of texture and colour, which is not a defect in the product. In any of the available finishes, the natural grain of the sand is visible and adds character to each piece.

You can place an order using our online store by adding any products to a cart. You can create an account by registering, log in if you already have an account or continue to purchase as a guest, without registering.

We offer many different payment options, all of which are free - we will not charge any extra fees for any payment method. We accept any type of credit/debit Cards (Visa, Mastercard, American Express), Paypal, Apple Pay, Bank Transfer.

Please note that when you choose choosing “Bank Transfer” payment method, we’re not responsible for any additional fees that your client’s bank may charge while making a transfer to our bank account. All unism.store bank accounts are registered in Poland.

At the moment we do not accept payments from an online payment system Klarna that offers ”pay later” services

When you shop using our website you shop as a private consumer. Our online store is a B2C shop, not a B2B shop and that’s the reason why you need to pay VAT. It is possible though to add your VAT-number while placing the order, but you’ll still have to pay VAT. You can read more about this in our terms and conditions here.

If your order has been approved and processed you will receive an email confirmation when: placing an order; when your order is being processed; when your order is ready to be shipped and when your order has been sent from our warehouse.

If you haven't received an order confirmation, one or more things may have caused it:
- Your order has not been approved and therefore not processed. Until your order has been approved and processed you will not receive a confirmation of the purchase.
- Your order confirmation might have landed in your junk mail. Please check the spam folder in your mailbox.
- The e-mail address provided is incorrect. Please double check the e-mail address you've provided when placing your order.

If you’re still missing an order confirmation, you are welcome to contact us here.

A receipt or a VAT-invoice will be automatically emailed to you when your order has been shipped.
If you haven’t received your receipt or VAT-invoice, one or more things may have caused it:
- Your order confirmation might have landed in your junk mail. Please check the spam folder in your mailbox.
- The e-mail address provided is incorrect. Please double check the e-mail address you've provided when placing your order.

If you’re still missing a receipt or a VAT-invoice, you are welcome to contact us here.

If you want to change or cancel your order, please contact us as soon as possible (within 24 hours) by phone or via email here and we will do our best to complete your request. Please note that any changes may have an impact on the lead-time.
Shipping address can be modified anytime until the order is shipped – just be sure to inform our support team about it when your order is still in our warehouse.

Please note, if your order has already been processed at the warehouse, we unfortunately cannot make any changes, stop the shipment or change the delivery address.

We offer free shipping using DHL services for all orders.

We ship to all the European Union countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

At the moment we do not offer shipping to territories outside of the EU.
In some cases we can also ship worldwide – simply email us at help@unism.store with your postal code, country and the name of product and we'll get back to you with our decision.

All products are shipped from Poland.

unism.store uses DHL for all international and domestic orders.
The service includes a delivery to your door. Courier will attempt to deliver the parcel to the provided address. If delivery fails the first time, please contact the carrier’s support team to schedule a second delivery attempt.

All products from one order are being shipped together unless otherwise stated.

Please inspect the goods upon delivery, if possible in the presence of the courier. If any products are damaged during transport, please do not accept the delivery without writing a damage report with the courier.

Yes, you can collect your order in person from our Showroom in Warsaw. You can find the directions here. We will email you when your order is ready to be collected.

Our in-stock items are dispatched within 5 business days.
For products not currently in stock, please allow 4 to 7 weeks for lead-time.
‘Made to order’ products are crafted specifically for you, which means you can expect a longer delivery time.

All products are shipped from Poland. Deliveries within Poland take up to 2 days, deliveries to other countries take 4-7 days. The exact actual delivery date is determined by the DHL.

The fastest and easiest way to receive an update on your order is to contact our customer team here. We operate from Monday till Friday from 9 AM to 5 PM and usually answer within 3 working days. Please note that we always email regular updates on your orders, but the messages sometimes land in a spam folder. Be sure to check it, as an update may already be there.

When your order has been shipped from our warehouse, you will receive an e-mail with a tracking link. If you haven't received an e-mail, please check your spam folder and whether you have provided the correct e-mail address.

If you have any doubts or questions, please contact our customer service here. Please include your order number or invoice number in your e-mail. That way we have the best means to solve your problem quickly.

No, we only offer standard shipping, for deliveries within Poland you can expect up to 2 days, deliveries to other countries take 4-7 days.

If you're experiencing any issues with your delivery, please contact our customer service here. Please include your order number or invoice number in your e-mail. That way we have the best means to solve your problem quickly.

We are very sorry for any delays. If you have not received your order within 10 business days after the estimated shipping date and you have been given a DHL tracking number, recommend contacting DHL directly here.
You can also get in touch with us here with your order number or invoice number.

The Fluid series products come to you covered in special hydrophobic coating, which reduces the appearance of fingerprints and small scratches keeping the product surface shiny and even.

If overtime you notice dust, fingerprint marks, scratches on the surface, we recommend first wiping with a soft, dry or moist cloth and then using small amount of acetone to get rid of any oil residue from fingerprints.

Do not use any abrasive cleaning tools or strong cleaning agents such as household glass cleaner, white spirit, or turpentine.

The Fluid series products come to you covered in special hydrophobic coating, which reduces the appearance of fingerprints and small scratches keeping the product surface shiny and even.

To maintain the item in good condition we recommend renewing the coating once a year. If you would like to know more about the maintenance products we recommend, please read our page here.

For most of our ‘in stock’ products you can cancel your order within 14 days from the day the order was delivered, please contact us at help@unism.store.

We do not accept returns for the products that were ‘made to order’, as these were made specifically for you.

If you need to report a problem with a product, have any questions or need an assistance, please contact us at help@unism.store as soon as possible. You will need your order number.

Please note that ‘made to order’ products cannot be cancelled or returned. For remaining products you can request a cancellation by logging into your account or by emailing us. You can read more about this in our terms and conditions here.

If you cancel your order you must return products within 14 days from the day you requested the cancellation. You can do this by shipping or returning it in person to our showroom in Warsaw.

The customer is responsible for shipping charges associated with returning a non-damaged item. Read detailed information about our return & refund policy here.

Please note that products must be returned in their original packaging and cannot me damaged in any way.

Refund for the order will be made by the same payment method as the original order. It might take up to 14 days to process a return.

The legal warranty is mandatory and applies EU-wide for 2 years beginning from the date you received your order. For the full Terms & Conditions, please click here.

Unism.store does not cover:
o Modifications, alterations, tampering, or improper maintenance or repairs;
o Prolonged exposure to moisture or direct sunlight;
o Any actions or uses performed outside of those recommended or specified in our Care & Maintenance Guide, on our site, including our FAQs.

It’s always great to hear from people who are inspired by the products we create and want to be part of our journey. If you would like more information about who we are and what we value the most, contact our PR & marketing team at info@unism.store.

Contact us at info@unism.store for information about B2B offers for professionals if you’d like to know more about special pricing or large orders.