It’s always great to hear from people who are inspired by the products we create and want to be part of our journey. If you would like more information about who we are and what we value the most, contact our PR & marketing team at info@unism.store.

To receive a B2B offer, we invite you to register in our dedicated section for professionals. Once you fill in the required details, you will gain access to 3D models of our products for visualization and tailored pricing.

Our furniture is available in select showrooms which you browse on the map here.

At the moment, our studio and production facility are not open to visitors. We currently do not offer sales at our Studio Office.

Unism.store manufactures its products locally in Poland, with a significant emphasis on handcraftsmanship. Collaborating with top professionals in the industry, we take pride in creating furniture and accessories of superior quality, using materials sourced from reputable and local origins.

Here are the characteristic features that may naturally occur in the listed materials and are not considered defects:

Sand-cast metal – the casting process often results in a rough texture with small indentations, bumps, or grooves. During the pouring of molten metal into the mold, small air bubbles or voids may form on the surface.

Solid wood – wood has a natural grain pattern that can vary from straight to wavy or irregular. Knots, where branches once grew, may create harder, darker areas on the surface. It may also develop cracks, fine gaps, and natural color variations depending on the species and part of the wood.

Stone – naturally occurring patterns in materials like marble can create contrasting lines and colors. Stone may contain small inclusions of other minerals, such as quartz, fossils, or other natural elements formed during geological processes.
Some stones are more porous, leading to small holes or surface irregularities. Color variations within a single slab result from the stone's natural origin.

Cast glass – during the casting process, air bubbles may form and remain within the glass as small holes or inclusions. Cast glass may also have an uneven surface texture due to the cooling and shaping process.

Leather – a natural leather with a unique patina that develops over time, featuring variations in color, grain structure, and possible natural marks such as scars, wrinkles, or creases, which emphasize its authentic and vintage character.

You can freely customise our products which have a ‘Customise’ badge. While our standard products are generally not customizable due to the complexity of our production process, we can make exceptions in certain cases. We are open to adjusting products to your preferences, especially when it comes to variations in color or finish. Please send the details of your customization request along with any technical drawings to info@unism.store, and we will get back to you.

Our standard production lead time is 5 weeks. ‘Made to order’ or ‘Customised’ products are crafted specifically for you, which means you can expect a longer production time.

Our in-stock items are dispatched within 5 business days.

We currently process payments through Shopify Payments, which means you can choose from all the payment options they support. We accept credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Bank Transfer. Additionally, instalments payments are available via Klarna, but only for customers with accounts in euros. If you would like to pay by bank transfer please, let us know via email so we can issue a correct proforma invoice. Please note that if you choose the “Bank Transfer” option, we are not responsible for any additional fees your bank may charge. All unism.store bank accounts are registered in Poland.

You can purchase our products directly from our website or send us an email with a link to a product, so we can issue a proforma invoice. You can also purchase our products in a physical store at one of our retailers, you can find them here.

When you shop using our website you shop as a private consumer as our online store is a B2C shop and a local VAT is added to your order. However if you would like to purchase as a B2B customer and have a VAT deducted from your order, you will need to register with professional account on our website and provide a valid VAT number upon verification.

International orders are shipped with the Delivery Duty Paid (DDP) option, meaning all taxes and local duties are included in the product price on our website — so you won’t need to worry about any additional costs upon delivery.

If you haven't received an order confirmation, one or more things may have caused it:

- Your order has not been approved and therefore not processed. Until your order has been approved and processed you will not receive a confirmation of the purchase

- Your order confirmation might have landed in your junk mail. Please check the spam folder in your mailbox.

- The e-mail address provided is incorrect. Please double check the e-mail address you've provided when placing your order.

If you’re still missing an order confirmation, you are welcome to contact us here

A receipt or a VAT-invoice will be automatically emailed to you when your order has been shipped.

If you haven’t received your receipt or VAT-invoice, one or more things may have caused it:

- Your order confirmation might have landed in your junk mail. Please check the spam folder in your mailbox.

- The e-mail address provided is incorrect. Please double check the e-mail address you've provided when placing your order.

If you’re still missing a receipt or a VAT-invoice, please contact us here

If you want to change or cancel your order, please contact us as soon as possible (within 24 hours) by phone or via email here and we will do our best to complete your request.

Please note that any changes may have an impact on the lead-time.

Shipping address can be modified anytime until the order is shipped – just be sure to inform our support team about it when your order is still in our warehouse. Please note, if your order has already been processed at the warehouse, we unfortunately cannot make any changes, stop the shipment or change the delivery address.

We offer free shipping in the EU with DHL24. For countries outside the EU, we ship only with DHL Express. The shipping cost is shown at checkout after you enter the delivery address. The price includes all taxes and duties for your country.

The service includes a delivery to your door. Courier will attempt to deliver the parcel to the provided address. If delivery fails the first time, please contact the carrier’s support team to schedule a second delivery attempt or leaving the package at a DHL pop.

We ship worldwide! If your country isn’t listed at checkout, please contact us at info@unism.store.
We are constantly expanding the list of countries we ship to, so if your country is not included, feel free to reach out to us.

In-person collection is not possible as we do not have a physical store.

All products are shipped from Poland. Delivery within EU takes up to 3 working days while international delivery takes up to 7 working days.

To receive an update on your order or track your shipment, please contact our customer service team here. We are available Monday to Friday, from 9 AM to 5 PM, and usually respond within 1 business day. We send regular email updates, but they sometimes end up in your spam folder, so please check there. Once your order is shipped, you will also receive a tracking link. If you haven't received the email, check your spam folder and make sure the correct email address was provided. After receiving your tracking number, you can track your package directly on the DHL website. If you have any further questions, please include your order or invoice number when reaching out to us.

We are very sorry for any delays. If you have not received your order within 10 business days after the estimated shipping date and you have been given a DHL tracking number, recommend contacting DHL directly.

If the shipment is undelivered for any reason, it will be held for a few days at the local courier facility to complete the delivery. If it is not collected within this time, the package will be returned to us. The buyer will be charged for the cost of a new delivery.

If you need to report a problem with a product, have any questions or need an assistance, please contact us at help@unism.store as soon as possible. You will need your order number.

Please inspect the goods upon delivery, if possible in the presence of the courier. If any products are damaged during transport, please do not accept the delivery without writing a damage report with the courier. If you receive a damaged package, take photos or record a short video.

Please note that ‘made to order’ and ‘customised’ products cannot be cancelled or returned. For remaining products you can request a cancellation by logging into your account or by emailing us. You can read more about this in our terms and conditions here.

If you cancel your order, you must return products within 14 days from the day you received the product.

The customer is responsible for shipping charges associated with returning a non-damaged item. Read detailed information about our return & refund policy here.

Please note that products must be returned in their original packaging and cannot me damaged in any way.

If you’d like to return a product, you have 14 days to do so. Follow these simple steps:

Contact us – If the product didn’t meet your expectations or arrived damaged, email us at info@unism.store.

Receive your return label – We’ll provide you with a return shipping label to make the process as easy as possible.

Pack the product securely – Use the original packaging, as our products are delicate and need proper protection during transport. If you no longer have the original box, you must secure the item yourself. If you're unsure how, reach out to us, and we’ll advise you on the best way to do it. Please note that if the item is damaged due to improper packaging, we may refuse to accept the return.

Ship your return – In some countries, you can schedule a courier pickup, but in others, you may need to drop off the package at a DHL service point.

Refund for the order will be made by the same payment method as the original order. However, it can also be refunded using a different method if the customer agrees. It might take up to 14 days to process a return.

The legal warranty is mandatory and applies EU-wide for 2 years beginning from the date you received your order. For the full Terms & Conditions, please click here.

Unism.store does not cover:

o Modifications, alterations, tampering, or improper maintenance or repairs;

o Prolonged exposure to moisture or direct sunlight;

o Any actions or uses performed outside of those recommended or specified in our Care & Maintenance Guide

Fluid series products come with a special hydrophobic coating that helps reduce fingerprints and small scratches, keeping the surface shiny and smooth. To keep your items looking their best, regularly wipe them with a soft, dry, or slightly moist cloth. If you notice fingerprints, dust, or minor scratches over time, you can use a small amount of acetone to remove any oil residue.

To maintain your furniture in top ondition, we recommend renewing the hydrophobic coating once a year. Avoid using abrasive cleaning tools or strong cleaning agents like household glass cleaner, white spirit, or turpentine, as they may damage the surface.

For more details on recommended maintenance products, please visit our page here.