Shipping policy

At unism.store, we prioritize the reliability and speed of our delivery service. To ensure this, we have exclusively partnered with DHL, renowned for their global reach and exceptional delivery standards. Whether you're located in Poland or across the world, DHL ensures that your order reaches you promptly and safely. Our commitment is to dispatch orders within 5 business days plus production time, and we rely on DHL to take care of the rest, delivering directly to your doorstep, including upstairs delivery when necessary.

Free Shipping Within the European Union

For our customers in the European Union, we are pleased to offer free shipping on orders exceeding €100. This initiative is a testament to our dedication to making our unique products easily accessible while providing a seamless and cost-effective shopping experience. When you choose unism.store, you're choosing a hassle-free process with no hidden charges.

International Orders and Customs Information

For our valued customers outside the European Union, we kindly request that you contact us at help@unism.store before placing your order. This step is crucial for us to provide you with detailed information about shipping costs, delivery time frames, and to clarify any additional customs charges that may apply. We aim to make international ordering as transparent and straightforward as possible, ensuring you have all the necessary information upfront.

Ensuring Product Safety and Customer Satisfaction

Upon receiving your order, we encourage a thorough inspection of the products. Our partnership with DHL aims to minimize any transit damages, but in the unlikely event that you notice any damage, please document it and report it immediately. This process is essential for us to address and resolve any issues quickly and efficiently, ensuring your complete satisfaction with your purchase.